Heritage Le Telfair Strengthens Its Leadership with the Appointment of Olivia Zacharias

Heritage Le Telfair has welcomed a recognized professional in luxury hospitality, Olivia Zacharias, as its new Hotel Manager. With over 20 years of experience in renowned hotel groups, both in Mauritius and internationally, she takes the helm at this five-star property nestled in the pristine nature of Bel Ombre. Known for her unifying and naturally inclusive leadership style, Olivia stands out for her ability to mobilize talent at all levels of the organization, fostering a collective dynamic driven by clear and shared goals, making her a true asset for Heritage Le Telfair.

Of Indian descent, Olivia Zacharias graduated from The Oberoi Centre of Learning and Development in New Delhi. She holds a degree in Hotel Management, complemented by several specialized diplomas in hotel operations, service management, sales, and marketing. Her impressive career includes notable establishments such as The Oberoi, Taj Hotels, Raffles, Sofitel, and Constance Hotels & Resorts. Olivia has built her career on a solid mastery of hotel management, team leadership, and creating customer experiences, adopting a cross-departmental approach that blends operational excellence, strategic vision, and attention to detail.

Joining Heritage Le Telfair felt like a natural choice for her. She stated, "I firmly believe that true luxury lies in a delicate balance between comfort, elegance, a sense of place, and precise, intentional service that evokes emotion. Since my arrival, my ambition has been to enhance service intelligence, refine the emotional experience our guests have, and empower each team to fully express their expertise. 'I speak luxury' is not just a slogan; it is a mindset: a commitment to coherence, discipline, elegance, and respect for detail that guides how we engage with our guests and with one another every day," emphasized the new Hotel Manager.

This appointment, according to Dominique Grel, General Manager of the hotel, reaffirms Heritage Le Telfair's commitment to placing the art of service, authenticity, and excellence at the core of its positioning. "It is a true privilege to welcome Olivia Zacharias to our team. With her leadership and passion for excellence in luxury hospitality, she perfectly embodies our ambition: to unite teams, elevate standards, and provide our clients with an exceptional experience," he concluded.